![]() With access to growth capital and strategic guidance, Best Friends is now barking with the big dogs – expanding into NSW and the ACT, taking on larger competitors with their full service model – with a vision to extend the network to over 45 stores and create the industry’s most differentiated provider of pet product merchandise and services. We are passionate about pets We show this by how we treat pets as though they are our own & by honoring the pet-human bond. Our Forgotten Friends series showcases a dog or cat each week that has. Best Friend Pet Care is a pet services business. Since 1995, Best Friends Pet Hotel has been raising the bar on pet care facilities boarding, grooming, daycare, training, vet care, pet products, and more. At the time, better funded competitors were accelerating their roll-out, leaving Best Friends at risk. Adopt a pet from one of our 'Your New Best Friend' Adoption Partners and receive exclusive Best Friends Pet Care benefits. Having commenced with a single location in 2005, the company had grown to nine stores over seven years through acquisitions and greenfield development. Key to the model was the inclusion of an in-house ‘vet-in-a-box’ offering, which provides veterinary service care, advice and prescription medication, and acts as a strong driver of traffic to the retail store. Best Friends sought to mirror this model, opening large format stores averaging over 1200sqm and providing a full merchandise range and a variety of services including grooming and puppy schools. It offers dog and cat grooming and boarding, as well as dog training through its Canine College. The company provides pet boarding, grooming, and day care services through more than 40 locations in about 20 states, including California, Illinois, and Florida. ![]() The disruptive big box pet retail format, already well established as the dominant model in Europe and the USA, was still in its infancy in Australia. Company Description: Best Friends Pet Care takes care of mans best friend. In 2012, The Growth Fund was introduced to Best Friends by Grant Thornton, having previously had positive experiences working on other Growth Fund portfolio businesses, in a ‘match-making’ exercise to provide growth capital and strategic guidance. Pet industry growth is supported by positive social trends – humanisation of pets and the premiumisation of pet care – leading to superstore formats winning share at the expense of smaller independent pet stores. The Growth Fund identified the pet industry as an attractive sector which had traded resiliently through multiple economic cycles. Focus is on rolling out additional stores.Best Friends Pets is a big box retailer of pet products and services located in Vic, Qld and NSW.The Growth Fund acquired a substantial shareholding in July 2012.
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